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Cookies and other technologies When you interact with us (for example use our sites, apps or subscribe to marketing emails) we and third party organisations may collect information by using 'cookies' and other technologies such as pixel tags (for simplicity we refer to all such technologies as 'cookies'). For a list of the companies which use cookies and how they use them please access our Cookie Consent Tool. This is always available at the bottom corner of our sites. By continuing to use this site, when you create an account or when you buy/sell tickets, you agree to us and third party organisations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time. For information about how your personal information is used please see our Privacy Policy

 

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or other device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

Pixel tags (sometimes called web beacons): A pixel tag is an invisible image with a line of code which is placed within an email message or on a web page.

 

What do we use cookies for?

Our Cookie Consent Tool tells you which companies use which type of cookies. We have summarised the cookie types into the following three categories:

1. To provide you with the service you have asked for (Essential cookies)

For example keeping you logged in during your visit. Without cookies the site might forget you and you'd have to constantly log back in. When you buy tickets, cookies make sure they're still in your shopping basket when you get to the checkout.

2. To provide you with adverts that are more relevant to your interests (Advertising cookies)

We and third party organisations may use cookies to restrict the number of times you see the same advert or to show other adverts that may be more relevant to you - often called online behavioural advertising (OBA). OBA is a way of using information about your web-browsing activity, collected by using cookies implemented when browsing on the internet or opening our emails, and other information we or third party organisations have collected elsewhere to group you with other users into interest groups and show you advertisements based on those interests.

3. To analyse and improve your browsing and e-mail experience (Analytics & Customisation cookies)

For example, for analysis purposes, we like to know what pages and links are popular, including the information in our emails, and which ones don't get used so much to help us keep our sites and emails relevant and up to date. We also use them to customise your visits to the site, for example to remember choices you make such as your language or region.

 

How to manage cookies

In addition to our Cookie Consent Tool, most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete them altogether some sites won't work as well as they rely on cookies to provide you with the service you have requested.

If you do not wish to allow us and third party organisations to use cookies within our emails, such as pixel tags, the best way to do this is not to enable images when you view our emails. In other words, only view the plain-text of the email. Some web browsers and email clients have settings or extensions available to disable / block such cookies such as Gmail.

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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.