LATEST HELPDESK INFO

If you selected the TicketFast print at home option at the time of booking and have not received your tickets, please log into your My Account and you will be able to print off your tickets from there.

 

 

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We can't offer any exchanges or refunds unless your event has been cancelled.

Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.

 

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For gigs and concerts it's actually pretty rare for us to get accurate details of supporting acts and stage times.

You can try searching the Help Desk, if we have the info we'll post it there. You can also try contacting the venue or event organisers but this information is, more often than not, generally unavailable until the day or even afternoon of the event itself, so you may want to hold on until then.

 

 

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You'll be issued with a confirmation code on completion of your booking. This will be displayed on the confirmation screen and sent to you by email using the address you provide. Please keep this safe, as it will come in useful should you need to contact us.

 

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**We are aware of an issue with Microsoft e-mail accounts (Hotmail, Live and Outlook) that some customers are not receiving their tickets by e-mail.

If you are experiencing this please fill in the form below and provide an alternative e-mail address so that we can successfully send you the tickets. **

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We regret that we cannot cancel, exchange, refund or transfer tickets unless the event in question has been either cancelled or rescheduled.

Provided the email address or phone number in your account is valid we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.

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You will be issued with a booking confirmation code on completion of your booking. This will be displayed on the confirmation screen and sent to you by email if you provided one. Please keep this code safe, as it will come in useful should you need to contact us.

If you never received a confirmation email but you think that your booking did go through then please call contact us using the Ask a Question Tab above.

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My TicketWeb is great for helping you to keep track of your orders. Log in any time to print a receipt, check your seat details and see if your tickets have been sent yet. You can also sign up to get email alerts when your favourite bands announce a tour or a show's coming to a theatre near you, so there's no excuse not to keep up to date!

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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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Most venues have reserved seats – you'll get a row and seat number and that seat is yours for the night. You can usually check where your seats are on the seat map before you book them.


Some venues have unreserved seats. This means that seats are first come, first served so you're not guaranteed a specific seat. For these events, if you want a seat you'll need to get there early – otherwise you may have to stand!

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Sometimes, an area of the venue will be described as 'unreserved seating/standing'. This means that the area has a limited amount of seating available on a first come first served basis and for those who do not get a seat, there is space to stand and watch the show. If you would like a seat, we suggest that you arrive in good time.

Please note that seat numbers may be listed on your ticket or booking confirmation. These numbers are there to keep track of the number of tickets sold and do not represent any location in the venue.

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Don't worry – we have to give all General Admission tickets a number just so we can keep our systems up to date. It's just an admin thing, so they don't refer to any specific standing or seating location.
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We’ll always try to send as many tickets as possible by standard post, as we know you’d prefer to keep costs as low as possible. We’ll only ever send your tickets by secure post if we’re not able to replace them if they were to go missing somewhere on their way to you.

 

We know it’s not likely that tickets will go missing in the post, but it can sometimes happen and we don’t want you to be stuck without a way of getting into your event. Where tickets can’t be replaced, we’ll always use secure post so that the delivery can be tracked.

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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.