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In the event of an event being cancelled we'll refund your booking, face value of tickets plus service charges, just as soon as we have this confirmed by the event organisers. 
 
If an event is rescheduled and unless you specifically request to receive a refund in advance your booking will be honoured.
 
If you wish to receive a refund, please use the Contact Us Tab above.
 
 
 
General FAQs regarding both cancelled and rescheduled shows
 
I have not received my refund. What should I do?
 
Please allow up to ten working days from being informed of the cancellation for the funds to reappear in your account. This allows time for Ticketweb to process the refund at our end and also for the funds to progress through the banking system.
 
If you are still unable to locate your refund, please ensure that you are checking the correct account. Your refund will always be processed to the card with which you originally paid for the booking.
 
If you are still unable to locate your refund, please contact us for further assistance.
 
My tickets were Ticketfast, do I still need to return them?
 
If you selected Ticketfast when booking and require a refund for a rescheduled show, you do not need to return the tickets. Simply contact us by clicking on the 'Ask a question' tag above, to inform us that you now require a refund.
 
Why was I not informed that my event was cancelled or rescheduled?
 
When an event is cancelled or rescheduled we attempt to contact customers via two separate methods to ensure they are made aware.
 
As such, please ensure that you inform us if any of your contact details change after you have made a booking with us so that we can update the information on your order.
 
We would advise you to have a voicemail system set up on any phone numbers you supply and to review your messages regularly. Finally, we would advise you to check any junk mail settings on your system and ensure that your system is not blocking any emails from Ticketweb.
 
What costs will Ticketweb refund?
 
As per the terms and conditions of sale to which you agree at the time of booking, Ticketweb and our event partners have no liability beyond the face value of the tickets and the associated per ticket service fees. As such, we regret that we are unable to refund any incidental costs incurred such as transport tickets and hotel bookings or delivery fees paid at the time of booking.
 
Full terms and conditions can be viewed by clicking here
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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below.

My event's been rescheduled – will I get new tickets?

When the event's been rescheduled your tickets are usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do.

Can I have a refund?

We're more than happy to issue refunds for cancelled and rescheduled events. If your event is cancelled, we'll usually issue a refund automatically. Please use the Contact Us tab above to request a refund.

Why isn't my event listed here? I'm sure I've heard it was cancelled...

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.

Check the list below for any changes to your event.

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On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.

 
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 working days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.

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If you're event has been rescheduled, we're more than happy to issue a refund if the new date's no good for you. Please sumbit your request by clicking the 'Ask a Question' Button above!
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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 15 working days after the refund has been processed to appear on a statement.
 
If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.