LATEST HELPDESK INFO

Once you have made a booking and selected Ticketfast as your delivery method you will receive two separate emails; one containing your order confirmation and the second with your tickets attached in a PDF file format. You can also access your tickets in your online Ticketweb account.

 

All you need is Adobe Acrobat Reader, which you can download for free.

 

Save this attachment onto your computer. You now have your tickets stored and you can either print then out now or later.

 

 

 

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It's a quick and convenient as you get your TicketFast tickets right away. T

 

You print them at your own convenience or forward them to your friends so they can print their own.

 

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You need a Printer - any ink-jet or laser printer - colour or black & white - with a resolution of 300 dpi or more is able to print your tickets. 

 

Use 8.5 x 11 (A4) plain white paper for best results. If you're unsure of your printer's resolution/dpi, check the printer manual.

 

Adobe Acrobat Reader version 4.0 or higher, which you can download for free.

 

 

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Yes, the ticket that comes out of your printer is a valid, legitimate ticket. 

 

Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket.

 

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Only the first scan of the barcode on your ticket will be permitted entry. 

 

Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket. 

 

If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been used and access will be refused. 

 

If there is a dispute, the purchaser's name appears on every ticket.

 

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Check to make sure you have Adobe Acrobat Reader 4.0 or higher.

 

Make sure your printer is on and the cables are connected to your computer.

 

Make sure your printer has enough memory available, try closing any unnecessary programs.

 

Still cannot print?  Contact us for help.

 

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Log into your My Account and you will be able to print off your tickets from there.

 

Check your junk/spam folders in case it has been diverted from your main inbox.

 

If you still are having problems contact us for help.

 

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If your Ticketfast tickets have been stolen please contact us and we will help you with your order.

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If this happens Open the .pdf file in Adobe Acrobat Reader, select File and print from the top menu.

 

In the printer window check the box that states "Print As Image", then click Okay.

 

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Check to make sure you have Adobe Acrobat Reader 4.0 or higher.

 

If you are using Outlook Express and you get the error message that states: OE removed access to the following unsafe attachments in your mail: 1-23456/VAN.pdf. You need to alter your security settings. 

 

The following instructions explain how to do this in Outlook Express.

Choose Tools, then select Options and click on the Security tab.

In the Options window look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus", uncheck this option and click Apply.

Wording and placement may vary depending on your operating system.

Go back to your email and you will now be able to open the attachment.

If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.

 
 
 
 
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You can either print your tickets in colour or black and white, it doesn't matter. 

Just make sure your barcode is clear because if it's smudged it will make it harder to scan!

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When you print off your Ticketfast tickets, it will print the cardholders name on each ticket. For most shows the cardholder doesn't need to attend. They can just print the tickets off and give them to their friends and family to use.

There is a small number of events that the cardholder does need to attend. For shows like this we will make you aware at the beginning of the booking.

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.