LATEST HELPDESK INFO

Direct Marketing
You will be given an opportunity to determine whether your contact information may be used by us or third parties for direct marketing purposes. Depending on your selection, Ticketmaster, its subsidiary companies, Event Partners and/or other third parties may contact you by e-mail or post with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.

If you purchase a ticket for an event and provide Ticketmaster with an email address, your address will be entered into Ticketmaster's PerformerAlert service. This service sends you e-mail communications in relation to the particular artist connected to the ticket you have bought. You will be given the opportunity to unsubscribe to PerformerAlert whenever a PerformerAlert is sent to you. Alternatively, if you wish to unsubscribe now, please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.ie/member/unsubscribe?email_address=InsertEmailAddressHere

Changing your Marketing Preferences
As mentioned above, you will only be contacted for marketing purposes other than PerformerAlerts where you have agreed in advance to such marketing. You may change your marketing preferences at any time by going into "My Ticketmaster" on the Site and changing the preferences that are specified for you.

Carefully Selected Third Parties
Depending on your selection when you purchase a ticket or create an account, your personal information may also be provided to carefully selected third parties other than Ticketmaster's Event Partners that may contact you by post or email with information or offers regarding their goods and services.

Opting Out
You may opt out of any of Ticketmaster's regular email contact at any time even if you have previously indicated your consent to such contact at some other time by clicking the following link and inserting your email address into the link as indicated, https://www.ticketmaster.ie/member/unsubscribe?email_address=InsertEmailAddressHere

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Full terms of use can be found here.

 

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Are my details secure?

The answer is, yes! TicketWeb uses the SSL (Secure Sockets Layer) protocol to encrypt the information entered on your secure order form prior to transmission over the Internet.

SSL is the industry standard for secure server commerce transactions. You can place your order online without fear of interception provided you are using an SSL compliant browser, such as Internet Explorer, Mozilla Firefox, Netscape Navigator or Opera.

More about public key certificates, Certification Authority's (CA's) and Third-Party Trust.

The credentials used to authenticate Web servers and their clients via protocols such as SSL and S-HTTP are called X.509 public key certificates. A public key certificate is analogous to a passport, in that it proves your identity and is authorised by a trusted third party known in the security world as a Certification Authority or CA (see below). In the passport analogy, the CA is similar to the Passport Office, which verifies your identification, creates a recognised and trusted document which certifies who you are, and issues the document to you.

A Certification Authority (CA) is a trusted authority responsible for issuing certificates used to identify a community of individuals, systems or other entities which make use of a computer network.

TicketWeb uses a certificate issued by the Thawte CA. By digitally signing the certificates it issues, the CA binds the identity of the certificate owner to the public key within the certificate, and thereby vouches for the trustworthiness of the certificate.

Network users possess the CA's own public key certificate (sometimes referred to as the "root key"), and use it to verify others' certificates. In doing so, they have assurance that the public keys in those certificates are the authentic keys of the named subjects, and know that the CA (whom they recognise and trust) vouches for this binding.

The CA plays a crucial role in Web security, since the CA makes a third-party trust relationship possible. In a large, distributed and complex network such as the Web, the third-party trust model is necessary since there are many permutations of dynamic, client-server relationships. Servers and clients may not have an established mutual trust; yet both parties want to have secure sessions, which demands a foundation of trust. The CA is the missing link which makes trusted Web sessions a reality. Because each party in the session trusts the CA, and because the CA has vouched for each party's identification and trustworthiness by signing their certificates, each party recognises and has implicit trust in the other, so the secure session can proceed without the risk of masquerading.

Further, since the two authenticated parties exchange public key certificates, they can encrypt and digitally sign session data, removing the possibility that others may eavesdrop on the session or tamper with data.

 

 

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When you visit our site, our server sends your computer a "cookie." These cookies are small packets of information that identify you as a user. Cookies save you time by retaining your contact information. Cookies help us learn what pages on our site are most helpful to you and other users.

Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.

How to turn on cookies in Microsoft IE:

In the browser, choose Tools
Select Internet Options
Click the Security tab
Click Internet, then Custom Level
Scroll down to Cookies and choose one of the two options

How to turn on cookies in Mozilla Firefox:

In the browser, choose Tools and select Options
Click the Privacy tab
Expand Cookies menu
Check the box labeled Allow Sites To Set Cookies
Click OK

How to turn on cookies in Netscape browsers:

From the Edit menu, select Preferences
Click Advanced
Click to select the box labeled Accept All Cookies
Click OK

Our site also requires that you have graphics enabled in your browser. Some of our information is presented graphically, and if you can't see these graphics, you are missing out on valuable information!

How to turn on graphics in Microsoft IE:

In the browser, choose Tools
Select Internet Options
Click the Advanced tab
Scroll down to Multimedia, then click to select the box labeled Show Pictures

How to turn on graphics in Mozilla Firefox:

In the browser, choose Tools and select Options
Click the Web Features tab
Check the box labeled Load Images
Click OK

How to turn on graphics in Netscape browsers:

From the Edit menu, select Preferences
Click Advanced
Click to select the box labeled Automatically Load Images
Click OK

List of supported browsers:

Windows:

MSIE 5.0 and above
Netscape 7.2 and above
Firefox 0.9.2 and above

Mac:

Safari 1.0 and above
Netscape 7.2 and above

 

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To find out more about becoming a client click here

 

 

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For peace of mind, change your password or call 0333 321 9990.
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We're an agency, so we sell tickets on behalf of promoters, sponsors and venues. This means that we don't actually own the tickets we sell, so unfortunately they're not ours to donate. If this is something you're hoping to organise, your best bet would be to contact local venues or promoters for this sort of thing.
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It's unusual for TicketWeb to sell accessible seating for most events. If ever we can provide a booking facility for accessible seating the event itself and ticket description will clearly state this. If we have any information on the arrangements for a particular event we'll post an answer on our help desk so you can take a quick look there. 
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Your user ID is just the email address that you used to sign up with, so if you get weekly emails from us, it's most likely going to be that address.
 
 
If you've forgotten your password, it's really easy – just go to log in as normal and click the reset password link. We'll send you a temporary password in an email so you can log in and reset it – hopefully to something you'll remember for next time!
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Required Contact Information
Event and Account Information
(please enter 0000 if you do not have a booking)
(Please enter 0000 if you do not have a booking)
New Billing Address Details
Gift Card Details
You need to fill in all mandatory fields
*required fields

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.